Frequently asked questions
What to know before renting. Cannot find your answer? Contact us for support.
Ordering and pricing
What period does the displayed price cover?
The list price is the price for one month. If you pick a longer term, the total is calculated by the number of months and shown before you add it to the cart.
Does the price include tax?
The website shows prices according to the store tax settings. The final total, including tax, is shown in the cart and at checkout before you confirm.
Can I choose the operating system?
Yes. For VPS plans you choose the operating system on the product page before ordering.
Can I add CPU, RAM, storage or bandwidth?
Yes. When you add a plan to the cart, the system suggests matching add-on services you can order together.
Account and support
Where can I track my orders?
Sign in to your account and open My orders to see the details and status of each order.
What if I need advice before buying?
Send a request on the Contact page or call 0913 942 113. A CloudMedia specialist will discuss your needs and propose a configuration.
I need a custom server that is not in the price list
Send a consultation request describing your needs (CPU, RAM, storage, bandwidth, quantity). We will reply with a custom quote.
Still need help?
The CloudMedia team is ready to talk with you.